Important Information
Policies
To help make your stay at Mercure Stuttgart City Center in Stuttgart as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Policies at Mercure Stuttgart City Center are designed to keep stays simple and transparent.
Check-In / Check-Out
Check-in begins at 15:00, giving housekeeping time to prepare rooms. Check-out is until 12:00 noon. Late check-out may be arranged upon availability and with a surcharge.
Identification & Age Policy
Guests must present a valid photo ID and credit card at check-in. The minimum age for check-in is 18 years.
Deposits & Payments
A credit card guarantee or cash deposit may be required for incidental charges. Major credit cards are accepted.
Smoking Policy
The property operates a non-smoking policy throughout. Designated smoking areas are provided outside the building.
Pets
Small pets are welcome at an additional daily charge. Service animals are accommodated without extra fees.
Cancellation
Cancellation terms depend on the booking rate. Flexible rates typically allow cancellation up to 24 hours before arrival without penalty. Non-refundable bookings cannot be changed or refunded.